These terms and conditions apply to MoissaniteCo.com site located at www.moissaniteco.com, and all associated Web sites linked to www.moissaniteco.com. Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use of, and any purchase from, the MoissaniteCo.com Site, and constitute an agreement between you and MoissaniteCo.com.

MoissaniteCo.com reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

PRIVACY POLICY

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them. Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.

To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. By using our site, you consent to our privacy policy. If we decide to change our privacy policy, we will post those changes on this page.

RETURN POLICY

• Obtain a Return Authorization Number: Click here to be taken to the RMA form. Please fill it out, and you will receive a response within 1 - 2 business days. If you log into your account first, most of the form will automatically fill in
• Send the item back to our company via the instructions provided.

• We recommend shipping via the US Post Office. Expedited shipping options are offered at affordable prices. The post office also will insure the package up to $5000 for Priority and Express mail, and $25000 for registered mail.
• If you choose to ship directly through UPS, the insurance limit is $500 for jewelry. Fedex offers an insurance of $1000 limit on jewelry.
• Do not write "Jewelry", "Moissanite", "Diamonds", "Gemstones", "Gold" or anything similar on the outside of the box including on the return label.
• Ship in a box. Padded envelopes are typically not adequate as they don't prevent the item from being crushed.
• Place the jewelry in a ring box, ideally inside the Moissanite bag we ship in. Otherwise please include some type of "stuffing" that prevents the item from moving freely inside the box during transit
• Completely and securely seal the outside of the box.

1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
2. 30 DAYS: Item must be returned within 30 days of SHIPMENT. After this date, they cannot be returned for a refund or exchange.
3. Security Tag: The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
4. New Condition: Items must be in new condition (no visible signs of wear and tear). Items that have been altered by a jeweler other than MoissaniteCo.com (i.e. rings that are resized) are not eligible for a refund.
5. Very Large and Very Small Ring Sizes: Ladies rings sized above a size 8.0 and below a size 4.0 are considered special orders and are thus not eligible for a refund. (Exceptions can be made depending on the style of the ring. Therefore please contact us before you place an order if you believe this may be a problem.)
6. Custom and Special Order Rings: items marked as "special order" or "custom" on the website are not eligible for a refund.

1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
2. 30 DAYS: Item must be returned within 30 days of SHIPMENT. After this date, they cannot be returned for a refund or exchange.
3. New Condition: Items must be in new condition without signs of wear. Items that have been altered by a jeweler other than MoissaniteCo.com (i.e. rings that are resized) are not returnable. If there are visible signs of wear the item will not be eligible for a refund.
4. Custom and Special Order Earrings: items marked as "special order" or "custom" on the website are not eligible for a refund.

1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
2. 30 DAYS: Item must be returned within 30 days of SHIPMENT. After this date, they cannot be returned for a refund or exchange.
3. Security Tag: The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
4. New Condition: Items must be in new condition. Items that have been altered by a jeweler other than MoissaniteCo.com (i.e. rings that are resized) are not returnable. If there are visible signs of wear the item will not be eligible for a refund.
5. Sized Bracelets: Bracelets that are ordered in larger or smaller length than the 7 inch stock size are final sale.

1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
2. 14 DAYS: Item must be returned within 14 days of receipt of package. After this date, they cannot be returned for a refund or exchange.

1. Eternity rings are considered special order items since they are made to fit a specific size and cannot be resized. Eternity bands in our one time discount section are pre-made and are returnable. It is highly recommended that you have your ring sized by a professional prior to making your purchase.
2. If for some reason the eternity you ordered will not work for you, we will allow an exchange only (no refunds) minus a 15% restocking fee.
3. Security Tag: The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
4. Very Large and Very Small Ring Sizes: Ladies rings sized above a size 8 and below a size 4 are considered special orders and are thus not returnable. (Exceptions can be made depending on the style of the ring. Therefore please contact us BEFORE you place an order if you believe this may be a problem.)

Items purchased with store credit are not returnable.

In order to offer the enormous selection of jewelry and product options at below-retail prices, a small restocking / processing fee is applied to orders that are returned. Because of the significant costs that are incurred when jewelry is returned, without the small restocking fee we would either have to increase our prices or offer a much more limited selection.

The restocking / processing fee for items returned for a refund are as follows:

1. 14k gold: 5%
2. Palladium: 7%
3. Platinum: 10%
4. Special Order Loose Stones: 2.5%

There is no restocking fee on items exchanged for something of more or equal value (if exchanged orders are also returned, there is a restocking fee on both orders).

here is NO restocking fee on regular loose stones unless multiple stones are purchased and returned for a refund (2.5% restocking).

Shipping upgrades are not refundable.


Custom orders are not returnable or exchangeable. Custom orders include:

• Special metal requests that are not available as a regular option on the website (i.e. platinum 18k, pink gold, etc.).
• Items marked as "Special Order" on our website.
• Special requests for items to be made with CZ, diamonds, or other gemstone that are not offered as a regular option for the item purchased.
• Our stones set in customer's jewelry or customer's stones set in our jewelry
• Items created at a customer's request that are not normally available on our website

In order to cancel an order, we must be contacted either via email or via the RMA form link at the top of page. Once an order has shipped, it cannot be canceled.

If work has already begun on your order, the applicable restocking fee will be charged.

Special order items carry a 20% cancellation fee. We require a minimum of 10% down to begin and a minimum of 10% a month. There is a 10% cancellation fee if canceled after 30 days (10% of the total price of the item). If 90 days pass without payment, the order may be canceled at our discretion and all payments received will be converted to store credit. After 6 months of non-payment, all payments made will be forfeited. MoissaniteCo.com reserves the right to update, correct, modify or change the terms and conditions of sale, information, and prices at any time at our discretion and without notice.  MoissaniteCo.com, its affiliates or employees will not be held liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any information contained in or received from this website.

Appraisals, Grading Reports and Lab Certificates are in part, subjective, and may vary as to qualities and descriptions depending upon the agent, laboratory, appraiser and the method applied. The user hereby acknowledges that the use of this site and its resources, information, and services shall be solely at his/her own risk.

User also covenants and agrees that venue and jurisdiction for resolution of any dispute arising from or relating in any way to merchandise purchased from this site, or use of any information in this site, shall be in Las Vegas, NV. USA.