Terms and Conditions

Terms & Conditions

Terms & Conditions
These terms and conditions govern your use of this website, www.MoissaniteCo.com; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to our MoissaniteCo.com's use of cookies in accordance with the terms of MoissaniteCo.com's privacy policy / cookies policy.
Pricing
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price we will cancel the order and notify you of such cancellation. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause.
License to use website
Unless otherwise stated, MoissaniteCo.com and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:
  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
  • redistribute material from this website [except for content specifically and expressly made available for redistribution.
Acceptable use
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without MoissaniteCo.com's express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without MoissaniteCo.com's express written consent.
Restricted access
Access to certain areas of this website is restricted. MoissaniteCo.com reserves the right to restrict access to other areas of this website, or indeed this entire website, at MoissaniteCo.com's discretion.

If MoissaniteCo.com provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

MoissaniteCo.com may disable your user ID and password in MoissaniteCo.com's sole discretion without notice or explanation.
User content
In these terms and conditions, "your user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to MoissaniteCo.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to MoissaniteCo.com the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or MoissaniteCo.com or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

MoissaniteCo.com reserves the right to edit or remove any material submitted to this website, or stored on MoissaniteCo.com's servers, or hosted or published upon this website.
No warranties
This website is provided "as is" without any representations or warranties, express or implied. MoissaniteCo.com makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, MoissaniteCo.com does not warrant that:
  • this website will be constantly available, or available at all; or
  • the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any [legal, financial or medical matter you should consult an appropriate professional.]
Limitations of liability
MoissaniteCo.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if MoissaniteCo.com has been expressly advised of the potential loss.
Exceptions
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit MoissaniteCo.com's liability in respect of any:
  • death or personal injury caused by MoissaniteCo.com's negligence;
  • fraud or fraudulent misrepresentation on the part of MoissaniteCo.com; or
  • matter which it would be illegal or unlawful for MoissaniteCo.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.
Reasonableness
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.
Other parties
You accept that, as a limited liability entity, MoissaniteCo.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against MoissaniteCo.com's officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect MoissaniteCo.com's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as MoissaniteCo.com.
Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
Indemnity
You hereby indemnify MoissaniteCo.com and undertake to keep MoissaniteCo.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by MoissaniteCo.com to a third party in settlement of a claim or dispute on the advice of MoissaniteCo.com's legal advisers) incurred or suffered by MoissaniteCo.com arising out of any breach by you of any provision of these terms and conditions[, or arising out of any claim that you have breached any provision of these terms and conditions].
Breaches of these terms and conditions
Without prejudice to MoissaniteCo.com's other rights under these terms and conditions, if you breach these terms and conditions in any way, MoissaniteCo.com may take such action as MoissaniteCo.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Variation
MoissaniteCo.com may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
Assignment
MoissaniteCo.com may transfer, sub-contract or otherwise deal with MoissaniteCo.com's rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
Severability
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Entire agreement
These terms and conditions, together with our return policy and privacy constitute the entire agreement between you and MoissaniteCo.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.
Law and jurisdiction
These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Nevada, applicable to agreements made and to be entirely performed within the State of Nevada, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in Clark County, Nevada and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.
MoissaniteCo.com details
The full legal name of MoissaniteCo.com is Firecut LLC. MoissaniteCo.com is a name used as a DBA.

MoissaniteCo.com Product Return Policy

How to Return an Order

  • Obtain a Return Authorization Number: Click here to be taken to the RMA form. Please fill it out, and you will receive a response within 1 - 2 business days. If you log into your account first, most of the form will automatically fill in
  • Send the item back to our company via the instructions provided. The customer is responsible for shipping and insurance for the returned package. Here are some tips for shipping it back safely and securely:

Return Shipping Tips & Advice

  • We recommend shipping via the US Post Office. Expedited shipping options are offered at affordable prices. The post office also will insure the package up to $5000 for Priority and Express mail, and $25000 for registered mail.
  • If you choose to ship directly through UPS, the insurance limit is $500 for jewelry. Fedex offers an insurance of $1000 limit on jewelry.
  • Do not write "Jewelry", "Moissanite", "Diamonds", "Gemstones", "Gold" or anything similar on the outside of the box including on the return label.
  • Ship in a box. Padded envelopes are typically not adequate as they don't prevent the item from being crushed.
  • Place the jewelry in a ring box, ideally inside the Moissanite bag we ship in. Otherwise please include some type of "stuffing" that prevents the item from moving freely inside the box during transit
  • Completely and securely seal the outside of the box.

Rings

  1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
  2. 30 DAYS: Item must be returned and delivered within 30 days of SHIPMENT. After this date, they cannot be returned for a refund or exchange.
  3. Security Tag: The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
  4. New Condition: Items must be in new condition (no visible signs of wear and tear). Items that have been altered by a jeweler other than MoissaniteCo.com (i.e. rings that are resized) are not eligible for a refund.
  5. Very Large and Very Small Ring Sizes: Ladies rings sized above a size 8.0 and below a size 4.0 (British size H and P 1/2 respectively) are considered special orders and are thus not eligible for a return. (Exceptions can be made depending on the style of the ring. Therefore please contact us before you place an order if you believe this may be a problem.)
  6. Custom and Special Order Rings: items marked as "special order" or "custom" on the website are not eligible for a refund or exchange.

Earrings & Pendants

  1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
  2. 30 DAYS: Item must be returned and delivered within 30 days of SHIPMENT. After this date, they cannot be returned for a refund or exchange.
  3. New Condition: Items must be in new condition without signs of wear. Items that have been altered by a jeweler other than MoissaniteCo.com (i.e. rings that are resized) are not returnable. If there are visible signs of wear the item will not be eligible for a refund.
  4. Custom and Special Order Earrings: items marked as "special order" or "custom" on the website are not eligible for a refund or exchange.

Bracelets

  1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
  2. 30 DAYS: Item must be returned and delivered within 30 days of SHIPMENT. After this date, they cannot be returned for a refund or exchange.
  3. Security Tag: The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
  4. New Condition: Items must be in new condition. Items that have been altered by a jeweler other than MoissaniteCo.com (i.e. rings that are resized) are not returnable. If there are visible signs of wear the item will not be eligible for a refund.
  5. Sized Bracelets: Bracelets that are ordered in larger or smaller length than the 7 inch stock size are final sale.

Loose Stones

  1. RMA Number: RMA number is required for your return. Packages without RMA numbers will be refused.
  2. 14 DAYS: Item must be returned within 14 days of receipt of package. After this date, they cannot be returned for a refund or exchange.

Eternity Rings

  1. Eternity rings are considered special order items since they are made to fit a specific size and cannot be resized. It is highly recommended that you have your ring sized by a professional prior to making your purchase.
  2. There is a 15% restocking fee on eternity rings that are returned/exchanged.
  3. Security Tag: The original security tag must still be attached to the unworn item in order for refunds to be processed. If the tag has been removed (or if it has been removed and re-attached by the customer) the return policy is voided.
  4. Very Large and Very Small Ring Sizes: Ladies rings sized above a size 8 and below a size 4 are considered special orders and are thus not returnable (except for warranty repair).

Store Credit

Items purchased with store credit are not returnable.

Exchanges

In the case of exchanges, if the price of the new order is not $200 or more than the original price, there will be a $15 shipping fee.

Restocking / Processing Fees

In order to offer the enormous selection of jewelry and product options at below-retail prices, a small restocking / processing fee is applied to orders that are returned. Because of the significant costs that are incurred when jewelry is returned, without the small restocking fee we would either have to increase our prices or offer a much more limited selection.

The restocking / processing fee for items returned for a refund are as follows:
  1. 14k gold: 5%
  2. Palladium: 7%
  3. Platinum: 10%
  4. Special Order Loose Stones: 2.5%
There is no restocking fee on items exchanged for something of more or equal value (if exchanged orders are also returned, there is a restocking fee on both orders).

There is NO restocking fee if an order consists of a single loose stone and and a single loose stone is returned for a refund. If multiple stones are purchased and multiple stones returned for a refund there is a restocking / processing fee of 2.5%.

There is a $30 replacement fee for lost Amora certification cards.

Shipping upgrades are not refundable.

Custom Orders

Custom orders are not returnable or exchangeable. Custom orders include:
  • Special metal requests that are not available as a regular option or marked as "Special Order" on the website (i.e. platinum, 18k white and 18k yellow gold, pink gold, etc.).
  • Items marked as "Special Order" on our website.
  • Special requests for items to be made with CZ, diamonds, or other gemstone that are not offered as a regular option for the item purchased (this does not include Forever Brilliant or Amora upgrades as these are regular items offered on our website).
  • Our stones set in customer's jewelry or customer's stones set in our jewelry
  • Items created at a customer's request that are not normally available on our website

Order Cancellations

In order to cancel an order, we must be contacted either via email or via the RMA form link at the top of page. Once an order has shipped, it cannot be canceled.

If work has already begun on your order, the applicable restocking fee will be charged.

Special order items carry a 20% cancellation fee. . For layaway orders, there is a 10% cancellation fee (10% of total, not payments made) if canceled more than 30 days after the initial down payment is made.
Important Legal Information
MoissaniteCo.com reserves the right to update, correct, modify or change the terms and conditions of sale, information, and prices at any time at our discretion and without notice.  MoissaniteCo.com, its affiliates or employees will not be held liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any information contained in or received from this website.

Appraisals, Grading Reports and Lab Certificates are in part, subjective, and may vary as to qualities and descriptions depending upon the agent, laboratory, appraiser and the method applied. The user hereby acknowledges that the use of this site and its resources, information, and services shall be solely at his/her own risk.

User also covenants and agrees that venue and jurisdiction for resolution of any dispute arising from or relating in any way to merchandise purchased from this site, or use of any information in this site, shall be in Las Vegas, NV. USA.
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