Shipping & Returns

Shipping Info & Processing Times

Processing Times
Because most of our jewelry is made to order, orders are shipped are the order has been manufactured, with the exception of loose stones (please reference the individual product pages for more specific info). This time is required for our jewelers to create the casting, polish, size items (if applicable), and set stones. You can find the processing times on each product page, directly below the product description. You can see an example here.

Rush Orders
We do our very best to accomodate our customers' special dates (engagements, anniversary, birthdays, etc.). If you need your item by a certain date, please request it during checkout. If you need a guarantee that the item will arrive on time please contact us before you place your order. The manufacturing of some items is of a complex nature that cannot be rushed.

We do not charge additional fees for rush processing but upgrading to overnight shipping is required and the request needs to be made at the time the order is processed, if not before. If a request for rush processing is made several days after the order has been placed, we most likely will not be able to fast track it.

Please reference the individual product pages for the esimated processing/manufacturing time. Please contact us with any questions.

Shipping Info
FedEx Ground or Fedex Express Saver (3-day) shipping is included on all U.S. orders over $200. We also offer 2-Day ($10) and overnight shipping ($25). For international shipping information please visit this page.

APO and Post Office Boxes
Orders sent to Post Office boxes and APO boxes will need to be shipped via USPS Priority Service. We can only ship to post office boxes if it is also the credit card billing address. Otherwise we will need to ship to a physical address via Fedex.

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MoissaniteCo has a Shopper Approved rating of 4.8/5 based on 3948 ratings and reviews