Loyalty Rewards Program
About Our Rewards Program
We value and appreciate our customers, which is why we have implemented a Loyalty Rewards Program to show our gratitude for your continued support.
Here is an example of how it works: If you purchase an item for $1000, you will earn 1000 reward points. Upon making your next purchase, you can redeem your reward points to receive a discount of up to $50 (1000 points = $50 or 5% of the total of your previous order).
We understand that there are many options available when it comes to purchasing jewelry, and we are committed to exceeding your expectations every time. Our Loyalty Rewards Program is just one way we say thank you to our valued customers for choosing MoissaniteCo.com.
Rewards Program FAQ
Reward points can only be applied towards new purchases. They cannot be used towards exchanges, upgrades or shipping fees. There is a minimum purchase price of $10 + shipping.
Do I earn reward points on all items I purchase? Yes, except for those purchased from the "one time discount" section.
How do I sign up for the rewards program? By creating an account on our site you are automatically enrolled in the rewards program.
How do I view my accumulated points? To view your current balance, sign into your account and visit the My Account page.
How do I redeem points I've earned? During the checkout process, there will an option to apply the reward points earned to your order. You can then specify the number of points you would like to apply.
Can I apply points to past orders? Points earned cannot be applied to past orders.
Can I apply reward points on my first order? Reward Points are a courtesy discount for repeat customers. They cannot be applied to the same order for which they are earned unfortunately.
If I apply reward points to an order but decide to return or exchange that order, can I apply my reward points to the next order? Reward points can only be used once (whether or not the item is returned or exchanged).
I returned an item. Will the new points earned be deducted from my account? Yes, the points earned for the purchase of an item are deducted if the product is returned.
I returned an order, but I have already used the reward points on a new order. What happens? If the order for which points are earned is returned, the points will be reversed since you cannot earn points by purchasing and returning merchandise.
Can reward points be applied towards the costs of repair or ring sizing? Unfortunately they cannot be. They can only be applied towards the purchase of new items.
Can reward points be applied towards Extend insurance? Unfortunately Extend accident insurance cannot be purchased using reward points.
If you have any questions concerning our Loyalty Rewards Program, please contact us.