Support


Shipping & Processing Times

Processing Times

At MoissaniteCo, we take pride in the craftsmanship of our jewelry, which is why all of our pieces are made to order. Our skilled jewelers take the necessary time to cast, polish, size (if applicable), and set stones to ensure that each piece meets our exacting standards.

We understand that time is of the essence when it comes to special events such as engagements, anniversaries, birthdays, and other occasions. That's why we make every effort to accommodate our customers' requests for expedited processing and shipping. If you have a specific deadline in mind, please contact us, and we will do our best to ensure that your order arrives on time.

Please note that processing times can vary depending on the item, ranging from a few days to a few weeks. To obtain more specific information on processing times, kindly refer to the information provided on each product page. Thank you for considering MoissaniteCo for your jewelry needs.

Shipping Information

We offer free 3-day shipping via UPS on all orders over $200 within the United States. If you need your order sooner than the expected delivery time, we offer UPS Standard 2-day shipping at an additional cost of $10 or UPS standard overnight shipping at an additional cost of $30.

If your order is under $200 within the United States, there would be an additional $15 with standard shipping. If you need your order sooner than the expected delivery time, we offer UPS Standard 2-day shipping at an additional cost of $10 ($25 total) or UPS standard overnight shipping at an additional cost of $30 ($45 total).

It is important to note that our shipping transit times refer to business days, which exclude weekends (i.e., Monday through Friday). Should you require further clarification or have any inquiries, please do not hesitate to reach out to our customer support team.