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HOW TO RETURN AN ORDER:
RINGS
EARRING & PENDANTS
BRACELETS
LOOSE STONES
ETERNITY RINGS
EXCHANGESExchanges are not returnable. There will be a $25 shipping fee for the exchange unless the difference between the original order and the exchange is $200 or greater.RESTOCKING FEESBecause all of our jewelry is made to order we incur significant costs for items returned for a refund. Therefore we are forced to charge a small restocking fee on items returned for a refund. Without the small restocking fee, we would be forced to raise our prices significantly and greatly reduce our enormous selection. Restocking fee for items returned for a refund are as follows (note: minimum of $30 per ring):
Shipping is included on all orders over $200. In the case of refunds, shipping and insurance charges incurred by MoissaniteCo to ship orders to customers are not refundable. CUSTOM ORDERSCustom orders are not returnable or exchangeable. Custom orders include:
ORDER CANCELLATIONSIf work has already begun on your order, the applicable restocking fee will be charged. If work has not begun, there is a minimum charge of 2.5% to cover lost processing fees. Special order items carry a 25% cancellation fee.If you have ANY questions concerning our Return Policy, please do not hesitate to contact us. |




