Are there Restocking Fees?
In order to offer the enormous selection of jewelry and product options at below-retail prices, a small restocking / processing fee is applied to orders that are returned.
The restocking / processing fee for items returned for a refund are as follows (higher for eternity rings, please see above): 14k gold: 5% Palladium: 7% Platinum: 10% Special Order Loose Stones: 2.5%
There is no restocking fee on items exchanged for something of more or equal value (if exchanged orders are also returned, there is a restocking fee on both orders). The exception are eternity rings (please see eternity ring section above).
There is NO restocking fee if a single loose stone is purchased and a single loose stone is returned for a refund. If multiple stones are purchased within a 30 day period and multiple stones returned for a refund there is a restocking / processing fee of 2.5% (regardless if it is a single order or multiple orders).
Shipping fees are not refundable.
We would encourage you to review the full return policy for other stipulations.