Jewelry Repair and Ring Sizing
Selecting the correct ring size for your purchase is important. If you are unsure of the correct ring size, we provide several ring sizing tools / guides to assist you, although we also recommend having the ring size checked by a local jeweler when possible.
After you have received your order, if you need it resized, simply contact us and we will be happy to assist you. There will be a small sizing fee of $25/ring. (After the returns period expires, ring sizing is $50 / ring). If you need to change your ring size after placing your order but before it ships, there will not be a fee but it may delay your order.
Our jewelers do not stretch rings, but instead will add precious metal when increasing the size. The band is then laser welded back together and polished for a near seamless finish.
In case you are unsure of the correct ring size and plan to have it re-sized, once received, by a local jeweler, in general, it is easier to size up a ring with side stones than it is to size a ring down as the stones can become loose.
Please see this link for more ring size tips.
There is an exact ring size to mm ring size conversion which our jewelers employ in creating our jewelry. Unfortunately ring sizing instruments used by some jewelers are not standardized which can result in a variation of ring sizing up to 1/4 a size. Therefore if you are visiting a local jeweler to have your ring sized, you might consider visiting a few different stores.
We offer very competitive pricing (which is essentially our cost) for repairs of jewelry purchased from our company. If your jewelry is in the need of repair, please contact us with an explanation of what the problem is. We will provide an estimate where possible, but at times we may need the item to be sent back before we can accurately assess the problem.
We unfortunately do not offer repair services for jewelry purchased from other companies.